Relations that affect satisfaction in home office

Claiton Pimentel de Brito, Sérgio Augusto Pereira Bastos
DOI: https://doi.org/10.21529/RECADM.2023019

Abstract

The COVID-19 pandemic forced the adoption of teleworking from home as an alternative to making operations viable for several companies, which implied adjustments in management models. Thus, this paper aims to identify the relationships among leadership styles (transactional and transformational), organizational climate, teleworker satisfaction, and manager incivility in the context of teleworking from home, in the short term and potentially on the long term. The quantitative research uses structural equation modeling estimated by partial least squares. The results show that both leadership styles and organizational climate positively impact teleworker satisfaction. Additionally, organizational climate partially mediates the relationships between leadership styles and teleworker satisfaction. However, the moderating effect of incivility is not confirmed. That contributes to the organization entirely or partially in a home office, a post-pandemic trend, or in new similar situations. The Theory of Adjustment highlights the relationship between the constructs studied in a virtual context, contributing to the field of people management studies.


Keywords

leadership; organizational climate; incivility; job satisfaction; home office

Compartilhe

References


Abbad, G. S., Legentil, J., Damascena, M., Miranda, L., Feital, C., & Neiva, E. R. (2019). Percepções de teletrabalhadores e trabalhadores presenciais sobre desenho do trabalho. Revista Psicologia: Organizações e Trabalho, 19(4), 772-780.

Akmalia, S., & Prihartono, B. (2023). Relationship between remote work, organizational climate, and work stress on employee performance. International Journal of Social Health, 2(9), 578-585.

Allen, T. D., Golden, T. D., & Shockley, K. M. (2015). How effective is telecommuting? Assessing the status of our scientific findings. Psychological Science, 16(2), 40-68.

Anderson, H. J., Baur, J. E., Griffith, J. A., & Buckley, M. R. (2017). What works for you may not work for (Gen) Me: limitations of present leadership theories for the new generation. The Leadership Quarterly, 28, 245–260.

Andrade, A. L. D., Matos, F. R., Lobianco, V. M. P., & Broseguini, G. B. (2020). (In) civilidade no trabalho: medidas e modelos. Revista Psicologia Organizações e Trabalho, 20(1), 914-921.

Arnold, K. A., & Walsh, M. M. (2015). Customer incivility and employee well-being: Testing the moderating effects of meaning, perspective taking and transformational leadership. Work & Stress, 29(4), 362-378.

Baker, E., Avery, G. C. & Crawford, J. (2007). Satisfaction and perceived productivity when professionals work from home. Research and Practice in Human Resource Management, 15(1), 37-62.

Bass, B. M. (1990). From transactional to transformational leadership: Learning to share the vision. Organizational Dynamics, 18(3), 19–31.

Belzunegui-Eraso, A., & Erro-Garcés, A. (2020). Teleworking in the context of the Covid-19 crisis. Sustainability, 12(9), 1-18.

Bianchi, E., Quishida, A., & Foroni, P. (2017). Atuação do líder na gestão estratégica de pessoas: reflexões, lacunas e oportunidades. RAC - Revista de Administração Contemporânea, 21(1), 41–61.

Bido, D. S., & Silva, D. (2019). SmartPLS 3: especificação, estimação, avaliação e relato. Raep - Administração: Ensino e Pesquisa, 20(2), 1-31.

Boudabbous, S. (2020). The relationship between job satisfaction and performance at work: case of Tunisian accounting firms. Accounting, 6(3), 231-240.

Chin, W. W. (1998). Issues and opinions on SEM. Management Information Systems Quarterly, 22(1), 7-16.

Ciftci, E. E., Barreto, M., Doyle, D. M., van Breen, J., & Darden, S. (2020). Distancing or drawing together: sexism and organizational tolerance of sexism impact women's social relationships at work. European Journal of Social Psychology, 00, 1–16.

Collins, A. M., Hislop, D., & Cartwright, S. (2016). Social support in the workplace between teleworkers, office‐based colleagues, and supervisors. New Technology, Work and Employment, 31(2), 161-175.

Contreras, F., Baykal, E., & Abid, G. (2020). E-leadership and teleworking in times of COVID-19 and beyond: What we know and where do we go. Frontiers in Psychology, 11,1-11.

Cortina, L. M., Magley, V. J., Williams, J. H., & Langhout, R. D. (2001). Incivility in the workplace: incidence and impact. Journal of Occupational Health Psychology, 6(1), 64.

Dahri, A. S., Qureshi, M. A., & Mallah, A. G. (2020). The negative effect of incivility on job satisfaction through emotional exhaustion moderated by resonant leadership. 3c Empresa: investigación y Pensamiento Crítico, 9(4), 93-123.

Dawis, R. V., & Lofquist, L. H. (1984). A psychological theory of work adjustment: An individual-differences model and its applications. University of Minnesota press.

Day, D.V., Fleenor, J. W., Atwater, L. E., Sturm, R.E., & Mckee, R. A. (2014). Advances in leader and leadership development: A review of 25 years of research and theory. The Leadership Quarterly, 25(1), 63-82.

De-la-Calle-Durán, M.-C., & Rodríguez-Sánchez, J.-L. (2021). Employee engagement and wellbeing in times of COVID-19: a proposal of the 5Cs model. International Journal of Environmental Research and Public Health, 18, 5470.

Donnelly, N., & Proctor‐Thomson, S. B. (2015). Disrupted work: home‐based teleworking (HbTW) in the aftermath of a natural disaster. New Technology, Work and Employment, 30(1), 47-61.

Doucet, O., Fredette, M., Simard, G., & Tremblay, M. (2015). Leader profiles and their effectiveness on employee outcomes. Human Performance, 28(3), 244–264.

Felstead, A., & Henseke, G. (2017). Assessing the growth of remote working and its consequences for effort, well‐being, and work‐life balance. New Technology, Work and Employment, 32(3), 195-212.

Fornell, C., & Larcker, D. F. (1981). Evaluating structural equation models with unobservable variables and measurement error. Journal of Marketing Research, 18(1), 39-50.

Golden, T. D., & Gajendran, R. S. (2018). Unpacking the role of a telecommuter's job in their performance: examining job complexity, problem solving, interdependence, and social support. Journal of Business and Psychology, 34, 55-69.

Guenther, P., Guenther, M., Ringle, C. M., Zaefarian, G., & Cartwright, S. (2023). ImprovingPLS-SEM use for business marketing research. Industrial Marketing Management, 111, 127-142.

Hair, J. F., Black, W. C., Babin, B. J., Anderson, R. E., & Tatham, R. L. (2009). Análise multivariada de dados. 6a ed. Porto Alegre: Bookman Editora.

Hair, J. F., Risher, J. J., Sarstedt, M., & Ringle, C. M. (2019). When to use and how to report the results of PLS-SEM. European Business Review, 31(1), 2-24.

Hershcovis, M. S. (2011). "Incivility, social undermining, bullying… oh my!": a call to reconcile constructs within workplace aggression research. Journal of Organizational Behavior, 32(3), 499-519.

Irum, A., Ghosh, K., & Pandey, A. (2020). Workplace incivility and knowledge hiding: a research agenda. Benchmarking, 27(3), 958-980.

Judge, T. A., Locke, E. A., Durham, C. C., & Kluger, A. N. (1998). Dispositional effects on job and life satisfaction: the role of core evaluations. Journal of applied psychology, 83(1), 17-34.

Ko, W. H., & Kang, H. Y. (2019). Effect of leadership style and organizational climate on employees' food safety and hygiene behaviors in the institutional food service of schools. Food Science & Nutrition, 7(6), 2131-2143.

Kramer, A., & Kramer, K. Z. (2020). The potential impact of the Covid-19 pandemic on occupational status, work from home, and occupational mobility. Journal of Vocational Behavior, 119, 1-4.

Kuenzi, M., Mayer, D. M., & Greenbaum, R. L. (2020). Creating an ethical organizational environment: The relationship between ethical leadership, ethical organizational climate, and unethical behavior. Personnel Psychology, 73(1), 43-71.

Kunkel, D., Carnevale, J., & Henderson, D. (2015). Examining instrument issues in workplace incivility: measurement or mutation? Journal of Organizational Culture, Communications and Conflict, 19(1), 102-117.

Liu, C. E., Chen, Y., He, W., & Huang, J. (2019). Supervisor incivility and millennial employee creativity: A moderated mediation model. Social Behavior and Personality: an International Journal, 47(9), 1-11.

Neirotti, P., Raguseo, E., & Gastaldi, L. (2019). Designing flexible work practices for job satisfaction: the relation between job characteristics and work disaggregation in different types of work arrangements. New Technology, Work and Employment, 34(2), 116-138.

Ohly, S., & Fritz, C. (2010). Work characteristics, challenge appraisal, creativity, and proactive behavior: a multilevel study. Journal of Organizational Behavior, 31, 543–565.

Oore, D. G., Leblanc, D., Day, A., Leiter, M. P., Spence Laschinger, H. K., Price, S. L., & Latimer, M. (2010). When respect deteriorates: incivility as a moderator of the stressor–strain relationship among hospital workers. Journal of Nursing Management, 18(8), 878-888.

Park, S., & Cho, Y. J. (2020). Does telework status affect the behavior and perception of supervisors? Examining task behavior and perception in the telework context. The International Journal of Human Resource Management, 1-26.

Prasad, K. D. V., Mangipudi, M. R., Vaidya, R., & Murulidhar, B. (2020). Organizational climate, opportunities, challanges and psychological wellbeing of remote working employees during COVID-19 pandemic: a general linear model approach with reference to information technology industry in Hyderabad. International Journal of Advanced Research in Engineering and Technology, 11(4), 372-389.

Raišienė, A. G., Rapuano, V., Varkulevičiūtė, K., & Stachová, K. (2020). Working from home - who is happy? A survey of Lithuania's employees during the Covid-19 quarantine period. Sustainability, 12(13), 1-21.

Ringle, C. M., Sarstedt, M., Sinkovics, N., & Sinkovics, R.R. (2023). A perspective on using partial least squares equation modelling in data articles. Data in Brief, 48, 109074.

Ringle, C. M., Wende, S., & Becker, J. M. (2015). SmartPLS 3. Boenningstedt: SmartPLS GmbH. Journal of Service Science and Management, 10(3).

Rudolph, C. W., Rauvola, R. S., & Zacher, H. (2018). Leadership and generations at work: A critical review. The Leadership Quarterly, 29, 44-57.

Santos, E. R. P., Lambarine, P. P. A., & Moreira, J. R. (2014). Teletrabalho: o futuro presente nas empresas de tecnologia da informação e comunicação. Negócios em Projeção, 5(2), 35-49.

Schilpzand, P., Pater, I. E., & Erez, A. (2016). Workplace incivility: a review of the literature and agenda for future research. Journal of Organizational Behavior, 37, S57-S88.

Sims, C., Carter, A., & Moore De Peralta, A. (2020). Do servant, transformational, transactional, and passive avoidant leadership styles influence mentoring competencies for faculty? A study of a gender equity leadership development program. Human Resource Development Quarterly, , 1–21.

Spurk, D & Straub, C. (2020). Flexible employment relationships and careers in times of the COVID-19 pandemic. Journal of Vocational Behavior, 119, 1-14.

Tintoré, M. (2019). Introducing a Model of Transformational Prosocial Leadership. Journal of Leadership Studies, 13(3), 15-34.

Torkelson, E., Holm, K., Bäckström, M., & Schad, E. (2016). Factors contributing to the perpetration of workplace incivility: the importance of organizational aspects and experiencing incivility from others. Work & Stress, 30(2), 115-131.

Van Vianen, A. E. (2018). Person–environment fit: a review of its basic tenets. Annual Review of Organizational Psychology and Organizational Behavior, 5, 75-101.

Vieira, V. A. (2009). Moderação, mediação, moderadora-mediadora e efeitos indiretos em modelagem de equações estruturais: uma aplicação no modelo de desconfirmação de expectativas. Revista de Administração da Universidade de São Paulo, 44(1), 17-33

Welbourne, J. L., Gangadharan, A., & Sariol, A. M. (2015). Ethnicity and cultural values as predictors of the occurrence and impact of experienced workplace incivility. Journal of Occupational Health Psychology, 20(2), 205-217.

Wojcak, E., Bajzikova, L., Sajgalikova, H., & Polakova, M. (2016). How to achieve sustainable efficiency with teleworkers: leadership model in telework. Procedia–Social and Behavioral Sciences, 229, 33-41.




Creative Commons License
This work is licensed under a Creative Commons Attribution 4.0 International License.