IT MANAGEMENT AND VALUE OF USE OF ERP IN THEIR PERSPECTIVE POST IMPLEMENTATION

Abstract

This research aims to identify a set of organizational competencies inherent in the management field of Information Technology - IT in the companies that are directly related to the management of their ERP post-implementation phase, inferring its value in use by major areas noted those organizations which are members of this type of application. To achieve this goal, this study is structured into a theoretical literature associated with both dedicated to the study of organizational skills geared towards IT field  referencing in Saga and Zmud (1994), Boudreau (2003), Mizik and Jacobson (2003) and Clark, Jones, Zmud (2006) as well as in a theoretical framework aimed to study the management of ERP's in your perspective as the main actor in the suite of applications associated with the Information Technology Enterprise, from the analysis of work Mata, Fuerst, Barney (1995), Bharadwaj (2000), Li Chen, Huang(2006) and Souza and Zwicker (2007). The research was conducted with five major companies using ERP applications with annual revenues exceeding one billion dollars, all belonging to different segments of the Brazilian economy. The methodology predicted the development of the method of multiple case study, based on the work of Yin (2005) and Martins (2006). The results suggest that IT is, in fact, the area responsible for maintaining and / or increase the value of use of ERP systems in its long-term perspective. It was also found that other areas of the organizations do not recognize themselves as co-managing the ERP system, exactly because they have greater adherence to this particular set of skills described herein.