INFORMATION AND KNOWLEDGE MANAGEMENT IN PUBLIC ORGANIZATIONS: AN APPLICATION OF THE EXCELLENCE MODEL IN PUBLIC MANAGEMENT

Abstract

Brazil is currently experiencing a moment of economic growth in which organizations are seeking new strategies based on integrated management models that allow them to become competitive globally. Therefore, public organizations have the need to implement new management systems, inspired on private initiative developments in order to satisfactorily meet the requirements of their internal and external users, such as GESPÚBLICA program. This paper presents the results of a research project that tried to assess the degree of adhesion of CREA-RN to “Information and Knowledge” management, based on the Excellence in Public Management Model (MEG), adopted by the GESPÚBLICA program. The methodological procedures involved the application of questionnaires based on items that comprise criterion 5 of the Public Management Evaluation Instrument (IAGP). Results show that the organization has technologies with strategic potential based on the efficient use of information systems and capable of promoting a culture of excellence. Knowledge is absorbed and validated in the organization, although there is restricted access to many processes and the information available in an integrated management system prevents employees to develop a participatory management environment, conductive to increasing productivity in the use of technology and to the achievement of the desired excellence.