SYSTEMATIC REVIEW OF THE LITERATURE ON METHODOLOGICAL APPROACHES OF BLIND USERS’ EXPERIENCE APPLIED TO WEB INTERACTIONS THROUGH MOBILE DEVICES

Abstract

With the advancement of technological resources and access to information by means of different devices, there is a gap in the investigations of the user experience (UX) in mobile devices, more specifically in the blind user’s experience with respect to usability attributes aligned to the characteristics of accessibility. Thus, this work proposes a systematic review of the literature, identifying the main methods of blind users’ experience applied in interactions through mobile devices. In this way, 805 scientific papers were identified, and 34 were selected for the systematic review of the literature, which addressed subjects on usability, blind users’ experience and mobile devices. Through result extraction, sixteen different applied methods were identified in the blind users’ experience on mobile devices interaction. The applicability of methods supported by expert reviewers, the observation techniques, trial studies, validation and conformity verification with the Web Content Accessibility Guidelines (WCAG) are highlighted.