ERP SELECTION CRITERIA CLASSIFICATION: A DELPHI STUDY

Abstract

The selection of an ERP (Enterprise Resource Planning) must be carefull, considering the high costs involved in its purchase and implantation. Managers of areas such as Accounting, Finance and, specially, Information Systems (IS) and Information Technology (IT) need support and tools for ERP selection. This paper presents a study conducted to classify assessment criteria which can then be used in analysis involving a Decision Support System (DSS), which will allow the assessment of the impacts of the organization changes related to the implantation of the selected system. The classification was obtained using Delphi, applied to experts in the selection and implantation of ERP. Results were satisfactory after two rounds, which demonstrated its plausibility to determine the importance of the assessment criteria, among which the following were highlighted: functionality; cross modular integration; information (reference) about supplier; “implementability” and flexibility.