Etnografia organizacional em um mundo permeado pela tecnologia digital

Fernando Ressetti Pinheiro Marques Vianna, Rafael Alcadipani
DOI: https://doi.org/10.21529/RECADM.2023011

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Resumen

As tecnologias digitais permeiam grande parte da vida de toda a sociedade, não sendo diferente o caso das organizações e dos meios acadêmicos. O desenvolvimento de estudos sobre a utilização dessas tecnologias nos processos produtivos e de relacionamento com cliente é um tema em evidência na academia de administração, assim como a melhor compreensão sobre o a operacionalização metodológica das pesquisas que as envolvem. Sendo assim, o objetivo do presente artigo foi analisar e apresentar as etapas de uma etnografia que analisou o papel das plataformas digitais em uma confeitaria brasileira. Para isso, os pesquisadores apresentam o papel das plataformas digitais no método, e a forma como foram realizadas as aproximações e as coletas de dados nessa organização que, apesar de não depender das plataformas digitais para a produção de seus produtos, as utiliza em todos os demais processos. Entre as contribuições do estudo mostramos como as plataformas digitais nos estudos de gestão se apresentam de maneira dual, impactando a organização observadas, seus processos e cultura, e também impactando o comportamento e processos do pesquisador, que passa a contar com essas plataformas para coletar dados e armazená-los.

Palabras clave

etnografia; tecnologia digital; estudos organizacionais

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