CRITICAL ENTERPRISE SOFTWARE CONTRACTING ISSUES: RIGHTS, ASSURANCES AND RESPONSIBILITIES

Abstract

Unfavorable contractual agreement can be detrimental to the well-being of an organization. Often software contracts are written to favor the vendor and their terminology is vague and in a high-level language that can make organizations vulnerable. Among all IT applications, Enterprise Software is particularly critical due to integrating various critical business processes. In addition, ES implementations are among the most expensive types of IT implementations. Thus, ES contracting mistakes can be particularly costly for organizations.