Identificar-se com os outros Consumidores Minimiza o Efeito Crowding? O papel da similaridade percebida

Edvan Cruz Aguiar, Salomão Alencar de Farias
DOI: https://doi.org/10.21529/RECADM.2020004

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Resumen

O estudo propõe que a identificação do consumidor com os outros clientes que compartilham o mesmo ambiente de loja minimiza o efeito crowding. Assim, investigou-se de que modo a similaridade percebida modera a direção dos efeitos da densidade humana sobre a percepção de crowding, bem como da percepção de crowding sobre a satisfação do consumidor. A partir de um estudo de desenho experimental, hipóteses de pesquisa foram testadas, e os achados evidenciam que a similaridade percebida contribui para que o efeito negativo do crowding seja mitigado. Os resultados também sugerem que esta variável se relaciona com a atitude do consumidor com o varejista, com os produtos e com a própria experiência de compra. O trabalho introduz uma variável até então negligenciada pelas pesquisas envolvendo o fenômeno crowding no varejo, ampliando as possibilidades de pesquisa sobre o papel da dimensão social do ambiente varejista sobre o comportamento do consumidor.


Palabras clave

similaridade percebida; crowding; varejo

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