O papel da resiliência na relação entre o estresse e a satisfação no trabalho

Karlene Minely Nepomuceno Silva, Marcia Juliana d'Angelo
DOI: https://doi.org/10.21529/RECADM.2022014

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Esse estudo examina o efeito mediador da resiliência na relação entre o estresse laboral e a satisfação no trabalho. Trata-se de uma pesquisa quantitativa, com uma amostra de 418 trabalhadores de empresas que atuam no Brasil, analisados por meio da modelagem de equações estruturais e análise de permutações. Os resultados mostram que a resiliência contribui para reduzir os impactos do estresse laboral na satisfação no trabalho, indicando que o desenvolvimento e o aprimoramento da resiliência deveriam ser estimulados nas organizações, para que os funcionários possam enfrentar as adversidades. No tocante às diferenças entre os grupos dos millennials (até 29 anos) e dos pós-millennials (acima de 29 anos), as evidências mostram que os funcionários mais velhos conseguem ser mais resilientes, ou seja, lidam melhor com colegas e situações difíceis e inesperadas e aceitam os desafios que contribuam para o crescimento profissional.  A principal contribuição teórica desse estudo é o desenvolvimento de uma pesquisa empírica quantitativa que relaciona o estresse laboral e a satisfação no trabalho (consequente) influenciados pela resiliência em um modelo parcimonioso, ainda não considerado na literatura.


Palavras-chave

resiliência; estresse laboral; satisfação no trabalho; funcionários mais velhos

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