Relações que afetam a satisfação no teletrabalho domiciliar

Claiton Pimentel de Brito, Sérgio Augusto Pereira Bastos
DOI: https://doi.org/10.21529/RECADM.2023019

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A pandemia da COVID-19 forçou a adoção do teletrabalho domiciliar como alternativa à viabilização das operações de várias empresas, o que implicou adequações nos modelos de gestão. Assim, o objetivo deste artigo é identificar as relações entre estilos de liderança - transacional e transformacional, clima organizacional, satisfação do teletrabalhador e incivilidade do gestor no contexto do trabalho domiciliar, no curto prazo e, potencialmente, no longo prazo. A pesquisa é quantitativa com uso modelagem de equações estruturais estimadas por mínimos quadrados parciais. Os resultados mostram que ambos os estilos de liderança e o clima organizacional impactam positivamente a satisfação do teletrabalhador. Adicionalmente, o clima organizacional medeia parcialmente as relações entre estilos de liderança e satisfação do teletrabalhador. No entanto, o efeito moderador da incivilidade não é confirmado. Com isso, contribui-se com a organização em teletrabalho domiciliar total ou parcial, uma tendência pós-pandemia ou em novas situações semelhantes. Por meio da perspectiva da Teoria do Ajuste, destaca-se a relação entre os construtos estudados em um contexto virtual, o que contribui para o campo de estudos de gestão de pessoas.


Palavras-chave

liderança; clima organizacional; incivilidade; satisfação no trabalho; teletrabalho domiciliar

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