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Vol 8, No 2: Jul-Dec 2009 SECURITY MANAGEMENT WITH ITIL: A CASE STUDY IN A LARGE INDUSTRIAL ORGANIZATION Abstract  PDF (Português (Brasil))
Vivaldo José Breternitz, Francisco Navarro Neto, Alexandre Franco Navarro
 
Vol 12, No 1: Jan-Apr 2013 CRITICAL SUCCESS FACTORS AND BENEFITS OF ITIL ADOPTION: A CASE STUDY IN A TELECOMMUNICATIONS COMPANY Abstract  PDF (Português (Brasil))
Valter de Assis Moreno Jr., João Alexandre Coelho Andrade
 
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