Vol 8, No 2

Jul-Dec 2009

DOI: https://doi.org/10.5329/RESI.2009.0802

Table of Contents

Editor's space

Vision for the future
Alexandre Reis Graeml
About this issue
Alexandre Reis Graeml

Focus on organizations

CALL CENTER OPERATIONAL INDICATORS AND CUSTOMER SATISFACTION: AN EXPLANATORY AND EXPLORATORY INVESTIGATION
Alexandre Ferreira Oliveira, Luiz Antonio Joia
PDF (Português (Brasil))
USE OF BUSINESS INTELLIGENCE FOR THE OPERATIONAL MANAGEMENT OF BANK OFFICES: A CASE STUDY
Fabiano Luiz Caldas Leite, Eduardo Henrique Diniz, Martin Jayo
PDF (Português (Brasil))
HOSPITAL INFORMATION MANAGEMENT: A PROPOSAL BASED ON A CASE STUDY OF A TEACHING HOSPITAL IN RECIFE
Carolina de Fátima Marques Maia, Décio Fonseca, Mônica Ximenes Carneiro da Cunha, Jairo Simião Dornelas
PDF (Português (Brasil))
SECURITY MANAGEMENT WITH ITIL: A CASE STUDY IN A LARGE INDUSTRIAL ORGANIZATION
Vivaldo José Breternitz, Francisco Navarro Neto, Alexandre Franco Navarro
PDF (Português (Brasil))
INSTITUTIONALIZATION AND DEINSTITUTIONALIZATION OF SOCIAL PRACTICES: THE CASE OF VOIP AND CIRCUIT SWITCHED TECHNOLOGIES
João Armênio Neto, Clóvis L. Machado-da-Silva
PDF (Português (Brasil))
ERPs KEY SUCCESS FACTORS: A CASE STUDY INVOLVING A PROBLEMATIC IMPLANTATION IN A MID-SIZE MANUFACTURING ENTERPRISE
Rodrigo Baroni Carvalho, Agna Cordeiro Giuli, George Leal Jamil, Cesar Alexandre Souza, Juliana Amaral Baroni Carvalho
PDF (Português (Brasil))

Focus on people

PARTICIPATION IN VIRTUAL SOCIAL NETWORKS FROM AN ACTION SCIENCE PERSPECTIVE: PRELIMINARY ETHNOGRAPHIC FINDINGS ABOUT THE IDENTITY OF UNDERGRADUATE BUSINESS STUDENTS
Daniella de Araújo Garcia, Carlo Gabriel Porto Bellini
PDF (Português (Brasil))

Focus on society

INFORMATION TECHNOLOGIES AND ORGANIZATIONAL LEARNING IN TELECENTERS
María del Rocío Gómez Díaz, Rodrigo Sandoval-Almazán
PDF (Português (Brasil))

Reviewers

Avaliadores ad hoc - 2009
 
PDF (Português (Brasil))